GENERAL SALES CONDITIONS

GENERAL CONDITIONS
These General Sales Conditions set out the sales procedures and conditions of the products sold by Casa del Sole S.r.l.
The governing law that regulates the aforementioned sales is the D.Lgs. 50/1992, D.Lgs. 114/98, art. 18 (Sales sector), D.Lgs. 185/99 (Consumer safeguard in distance commerce), Directive n. 2000/31 of the European Community, D.Lgs. 70/2003 and artt. 1341 and ss. of the Civil Code.

COMPANY INFO AND OWNERSHIP

Casa del Sole S.r.l. agricultural company
Via Conti, 7 42020
San Polo D’Enza (RE)
Fiscal Code and VAT number (Partita IVA) 02132270352 Company registration number RE 254313
Operative workshop Via Bonini 42020 San Polo d’Enza (RE)
For information and orders visit the e-shop section of the website: www.tenutacasadelsole.com or send an email to:
ordini@tenutacasadelsole.it info@tenutacasadelsole.it
Tel. 0522 874720

PURCHASE ORDER AND ORDER CONFIRMATION
Product orders must be made directly on the site www.tenutacasadelsole.com in the shop section or by sending an email to ordini@tenutacasadelsole.it with the desired product, personal info and shipping address.
Each order for products sent to Casa del Sole S.r.l. represents a contract proposal by the customer and is to be considered concluded and legal binding for the parties upon order confirmation.
Once the contract has been concluded, Casa del Sole S.r.l. will send a summary of information to the client.

PRODUCTS: PRICES AND CHARACTERISTICS
Unless otherwise indicated, the prices of the products are to be considered in Euros and including VAT and shipping costs.
The main characteristics of the products are on our website: www.tenutacasadelsole.com. Casa del Sole S.r.l., if the customer wishes to exercise their right of withdrawal, has the right to refuse products that have been altered in their essential or qualitative characteristics or products that have been damaged.

PAYMENT METHODS
The prices on display include VAT, packaging and shipping.
To pay the product prices and shipping costs the customer can follow one of the methods indicated in the email.

DELIVERY AND SHIPPING

Casa del Sole S.r.l. only accepts orders with delivery within the territory of the State of Italy, San Marino and Vatican City.
To discover the specific shipping and delivery methods of the products, if any problems arise the customer can contact Casa del Sole S.r.l. at the email info@tenutacasadelsole.it. The customer will be informed via email when the products are shipped and the courier used as well as the tracing code.
Delivery time should be 72 hours, except for unforeseen circumstances after reception of payment.
Case del Sole S.r.l cannot be held responsible for any delays.
To avoid any inconvenience, we suggest you indicate an address where someone will be present to receive the goods, otherwise, after the second attempt at delivery, any deposit costs will be charged to the customer.

RIGHT OF WITHDRAWAL
If the customer is not satisfied the purchase made, they can exercise their right of withdrawal under the regulations on distance commerce, in particular under D.Lgs 206/2005 (consumer code) and must send via registered letter with return receipt communication of intent to exercise the right of withdrawal within 10 working days after receiving the goods.
The customer may notify the customer via email at tenutacasadelsole@pec.it, but the registered later must be sent.
To withdraw from the purchase the customer must specify the product purchased, the order number and the relative identification data.
Once the requested data has been sent, the Customer must send their bank details (Name, account number, ABI, CAB and CIN) to refund the sum paid for the purchase of the product. The customer will have to return the products to Casa del Sole S.r.l. within thirty (30) working days after the reception of the goods bu the customer.
In any case the right of withdrawal, as well as the points above, is subject also to the following points:

– The right of withdrawal applies only to products that ate whole at the moment of restitution;
– the products must not have been used, modified or damaged;
– the products must be returned in a single shipment;
– the products must be returned in their original packaging.
If the right of withdrawal is exercised according to the conditions above, Casa del Sole S.r.l. will refund the customer for the whole sum received for the purchase of the goods within 30 days after Casa del Sole S.r.l. has received the goods. The shipping costs for the original delivery of the goods will not be refunded.
If the methods and terms to exercise the right of withdrawal are not respected, the customer will not have the right to a refund of the sums paid to Casa del Sole S.r.l.
The right of withdrawal cannot be exercised if the goods are not delivered due to the absence of the customer at the point of delivery, or for delays caused by force majeure.

PURCHASER’S OBBLIGATIONS
Once the purchasing procedures have been completed, according to artt. 3 and 4 of D.Lgs. 185/89 (art. 52 comma 1, D.Lgs 206/2005), the customer is required to keep and print a copy of the General Sales Conditions.
The copy of said General Conditions will be used as reference in case of any doubt about the purchase.
We also feel it could be useful to print a copy of the Order, the Order confirmation (containing the confirmation, the payment and delivery methods).
This is to better safeguard the purchase. The customer is strictly prohibited from inserting sales or made-up data, pseudonyms, nicknames or similar.
The personal details and email given upon ordering must be exclusively the real details of the customer and not of third parties or invented.
It goes without saying that in case of a violation of the above mentioned obligations, Casa del Sole S.r.l. reserves the right to initiate legal procedures to better safeguard its activities.

APPLICABLE LAW AND COMPETENT FORUM
The sale of the products is completely regulated by the law of the State of Italy. For all matters not expressly stated in these General Conditions, the regulations applied will be those of the Civil Code under artt. 1325 and ss. applicable to contract in general, stipulated between vendor and buyer.
Without prejudice to any applicability of addendum to laws for consumer safeguard as defined by art. 1 letter b of D.Lgs. 185/99), any controversy arising from these General Conditions will be the exclusive jurisdiction of the courts.

FINAL CLAUSES
The content of these General Sales Conditions can be modified in any point by Casa del Sole S.r.l. by making said changes and publishing them on the site www.tenutacasadelsole.com and the new rules will have immediate effect.
For any question or problems, you can contact Casa del Sole S.r.l. directly at 0522-874720 or via email at info@tenutacasadelsole.it.